Refund & Returns Policy | Coeffx Technologies

1. Introduction

At Coeffx Technologies ("Coeffx", "we", "our", or "us"), we strive to deliver high-quality technology services and software products. This Refund & Return Policy outlines the circumstances under which refunds, cancellations, or returns may be requested.

By purchasing or using our products or services, you agree to this policy.

2. Nature of Our Products and Services

Coeffx provides:

Software Products
SaaS Platforms
Custom Software Development
Web Development
Mobile Application Development
Artificial Intelligence Solutions
Cybersecurity Services
Blockchain Solutions
Enterprise Software
Technology Consulting
Brand Identity Services

As our offerings are primarily digital, traditional physical returns are generally not applicable.

3. Custom Development Services

Payments made for:

Custom Software Development
Web Development
Mobile Applications
AI Solutions
Cybersecurity Services
Blockchain Development
Technology Consulting
Design Services

are generally non-refundable once work has commenced.

If a project is cancelled before work begins, refunds may be considered after deducting any administrative or processing costs.

If a project is terminated after work has started, charges will apply for work completed up to the cancellation date.

4. SaaS Products and Software Subscriptions

Subscription-based software products may be cancelled at any time.

Unless otherwise specified:

Cancellation prevents future billing.
Fees already paid for the current billing period are generally non-refundable.
Access continues until the end of the paid subscription period.

5. Digital Products

Due to the nature of downloadable software, digital licenses, and online products:

Returns are not accepted after delivery or activation.
Refunds are generally not available once access has been granted, except where required by applicable law.

6. Exceptional Refund Requests

We may consider refund requests in exceptional circumstances, including:

Duplicate payments
Incorrect billing due to our error
Failure to provide the purchased service
Technical issues that cannot reasonably be resolved

Each request will be reviewed individually.

Approval of refunds is at Coeffx's reasonable discretion, subject to applicable consumer protection laws.

7. Project Deposits

Project deposits secure development resources and scheduling.

Unless otherwise agreed in writing, deposits are non-refundable once project planning or resource allocation has commenced.

8. Client Delays

Refunds will not be provided due to delays resulting from:

Missing client approvals
Delayed content submission
Lack of communication
Scope changes
Delayed feedback

Project timelines may be adjusted accordingly.

9. Change Requests

Any work requested outside the agreed project scope may be treated as additional work and may incur separate charges.

Such work is not covered under refund requests.

10. Refund Processing

Where a refund is approved:

Refunds will be processed using the original payment method where possible.
Processing times may vary depending on the payment provider or financial institution.
Any applicable transaction fees or non-recoverable processing charges may be deducted where permitted by law.

11. Non-Refundable Items

The following are generally non-refundable:

Completed development work
Custom software
Source code delivered to the client
Digital downloads
Activated software licenses
Subscription fees already used
Consulting services already provided
Design services after concept approval
Third-party software or licensing fees purchased on behalf of the client

12. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available under applicable consumer protection laws.

Where local laws provide additional rights regarding refunds or cancellations, those rights will prevail.

13. Contact Us

If you have questions regarding this Refund & Return Policy or wish to request a refund, please contact us.

Coeffx Technologies
Email: billing@coeffx.tech